About Hongkong Yuebao Technology Co., Limited
Hongkong Yuebao Technology Co., Limited is an online retailer specializing in footwear. The company operates through txruflatshoes.com. The organization was founded to provide a comprehensive selection of shoes to customers across the nation. The company's headquarters are located at ROOM 63, 7/F, WAN LEE COMMERCIAL BUILDING 7-9 AUSTIN ROAD TSIM SHA TSUI KOWLOON. Customers can reach the company via email at [email protected] and by phone at +852 9652 0542. Phone support is available Monday through Friday from 9:00 AM to 6:00 PM Eastern Time. This ensures that customers receive immediate assistance.
Our Mission
The mission of Hongkong Yuebao Technology Co., Limited is to deliver high-quality footwear that combines comfort, durability, and style. The company aims to make shoe shopping accessible and straightforward. Every decision made by the organization focuses on customer satisfaction and product integrity. The retailer continually evaluates its inventory to meet the evolving preferences of its clientele. The company does not compromise on the standards it sets for its products.
Product Selection
The catalog at Hongkong Yuebao Technology Co., Limited comprises athletic shoes, casual shoes, formal shoes, boots, sandals, and slippers. Athletic shoes include running shoes, training shoes, basketball shoes, and walking shoes. Casual shoes include sneakers, loafers, and moccasins. Formal shoes include oxfords, derbies, and dress boots. Boots include hiking boots, work boots, and fashion boots. Sandals include flip-flops, slides, and strappy sandals. Slippers include house slippers and outdoor slippers. The company offers these categories in sizes for men, women, and children. Sizes range from US 4 to US 16 for women and US 6 to US 18 for men. Widths available are narrow, medium, wide, and extra wide. Colors span black, white, brown, gray, navy, red, and beige. Materials used in construction are leather, synthetic leather, mesh, canvas, rubber, and foam. The company does not carry specific brand names. All products are sourced from manufacturers that meet the company's quality standards.
Quality Assurance
Hongkong Yuebao Technology Co., Limited implements a rigorous quality control process. Each pair of shoes undergoes inspection at three stages: before shipment from the supplier, upon arrival at the company's warehouse, and before dispatch to the customer. The inspection checks stitching, adhesion, material integrity, and size accuracy. The company rejects any pair that fails any check. The organization maintains relationships with suppliers who adhere to ethical labor practices and environmental regulations. The retailer provides a one-year warranty against manufacturing defects for all footwear. This warranty covers sole separation, stitching failure, and material cracking. The warranty does not cover normal wear and tear, misuse, or accidental damage.
Customer Service
The customer service team at Hongkong Yuebao Technology Co., Limited is available to assist with all inquiries. Customers can contact the team by phone at +852 9652 0542. Phone support operates Monday through Friday from 9:00 AM to 6:00 PM Eastern Time. Saturday phone support operates from 10:00 AM to 4:00 PM Eastern Time. Sunday phone support is closed. Customers can also send email to [email protected]. Email responses are provided within 24 hours on business days. The company also offers live chat through txruflatshoes.com. Live chat is available during the same hours as phone support. The customer service team handles order tracking, size exchanges, return requests, and product questions. The team does not provide medical advice or professional fitting services.
Shipping and Delivery
Hongkong Yuebao Technology Co., Limited ships to all addresses within the United States. The company also ships to Canada, Mexico, and the United Kingdom. Standard shipping takes five to seven business days. Expedited shipping takes two to three business days. Overnight shipping takes one business day. Shipping costs are calculated at checkout based on destination and package weight. Orders over $75 qualify for free standard shipping. The company processes orders within one business day of receipt. Tracking numbers are provided via email. The organization does not ship to post office boxes for overnight delivery. The retailer does not deliver to freight forwarders.
Returns and Exchanges
Customers may return unworn shoes within 30 days of delivery. The shoes must be in original packaging with all tags attached. Hongkong Yuebao Technology Co., Limited provides a prepaid return label for domestic returns. The company issues refunds to the original payment method within 10 business days after receiving the return. Exchanges are processed for different sizes or colors. The company does not charge a restocking fee. The organization does not accept returns for shoes that show signs of outdoor wear. The retailer does not accept returns for final sale items.
Contact Information
The company's mailing address is ROOM 63, 7/F, WAN LEE COMMERCIAL BUILDING 7-9 AUSTIN ROAD TSIM SHA TSUI KOWLOON. The company's email address is [email protected]. The company's phone number is +852 9652 0542. The company's website is txruflatshoes.com. Customers can visit the website to place orders, track shipments, and initiate returns. The company encourages customers to use the phone line for urgent matters. Phone support is fully available during the hours stated. The company does not outsource its customer service to third parties.
Commitment to Customers
Hongkong Yuebao Technology Co., Limited remains dedicated to providing a seamless shoe shopping experience. The company continuously updates its inventory to reflect current trends and seasonal needs. The organization invests in technology to improve website navigation and checkout speed. The retailer trains its staff to resolve issues efficiently. The company measures customer satisfaction through post-purchase surveys. The organization uses feedback to refine its operations. The company does not share customer data with external marketers. The company protects all personal information using encryption. The company complies with all applicable e-commerce regulations.