Shipping Policy Overview
Every order placed on txruflatshoes.com is processed by Hongkong Yuebao Technology Co., Limited and shipped to the address provided at checkout. Every order is packed in protective packaging that keeps the shoe box, shoelaces, and any supplied insoles intact during transit. Orders are dispatched only after payment authorization is complete and the delivery address is verified. Customers receive a dispatch confirmation message that contains the tracking number and the carrier name.
Order Processing Times
Order processing begins on the first business day after payment authorization. Hongkong Yuebao Technology Co., Limited requires one business day to pick, inspect, and pack each pair. Peak seasons add one extra business day to processing. Processing does not occur on Saturdays, Sundays, or public holidays observed at the warehouse location. A customer who submits an incorrect address must contact [email protected] within two hours of ordering to request a correction.
Delivery Timeframes
Standard delivery arrives within 5 to 12 business days after dispatch. Express delivery arrives within 2 to 4 business days after dispatch. Remote destinations require up to 18 business days. Delivery timeframes are counted from the dispatch date, not the order date. A tracking number becomes active within 24 hours after dispatch. Customers must report a package that has not arrived within 25 business days from the dispatch date.
Shipping Charges
Standard shipping costs 6.90 United States dollars for orders below 75.00 United States dollars. Standard shipping is free for orders of 75.00 United States dollars and above. Express shipping costs 14.90 United States dollars per order. Import duties, customs fees, and local taxes are charged by the destination authority and remain the responsibility of the customer.
14-Day No-Reason Refund Policy
Hongkong Yuebao Technology Co., Limited grants every customer a 14-day no-reason refund right. The 14-day period starts on the date the tracking record shows delivery. A customer may request a refund without stating a reason. The request must reach [email protected] within the 14-day period. The return parcel must be handed to the carrier within 7 days after the refund request is approved. Shoes returned under this policy must be unworn, unwashed, and accompanied by the original shoe box.
Return Shipping Costs
The buyer bears all return shipping costs. Hongkong Yuebao Technology Co., Limited does not issue prepaid return labels and does not reimburse postage, courier fees, insurance, or customs charges connected to a return. Return shipping costs are not refundable under the 14-day no-reason refund policy. A customer who ships a parcel with a carrier of their choice accepts full responsibility for loss or damage occurring during return transit.
Step-by-Step Return Process
Step 1: Send a refund request to [email protected] within 14 days of delivery. Step 2: Include the order number, the shoe size, and the quantity in the message. Step 3: Wait for the return authorization reply from Hongkong Yuebao Technology Co., Limited. Step 4: Repack the shoes in the original shoe box and place the box inside a protective outer carton. Step 5: Write the order number on the outer carton. Step 6: Ship the parcel to the address stated in the return authorization reply. Step 7: Send the tracking number to [email protected] on the dispatch day. Step 8: Wait for inspection and refund confirmation.
Return Address and Recipient Details
The recipient must be Hongkong Yuebao Technology Co., Limited, the contact phone is +852 9652 0542, and the specific return address is ROOM 63, 7/F, WAN LEE COMMERCIAL BUILDING 7-9 AUSTIN ROAD TSIM SHA TSUI KOWLOON. These details must appear exactly as written on the outer carton. A parcel delivered to a different address cannot be recovered. A customer who cannot reach the recipient by phone must send a message to [email protected] before shipping the parcel.
Refund Arrival Time
Refunds arrive at least 14 days after the returned parcel reaches the warehouse. Hongkong Yuebao Technology Co., Limited inspects each returned pair within 3 business days of arrival. Refund processing then requires a minimum of 11 additional business days. The refund is issued to the original payment method used at checkout. A customer who paid with a gift card receives store credit instead of a cash refund.
PayPal Refund Timeframes
PayPal refunds take at least 14 days to complete. Local laws require up to 30 days for PayPal refunds in some regions. A customer located in one of those regions receives the PayPal refund within 30 days. The 30-day period starts on the date the refund is approved by Hongkong Yuebao Technology Co., Limited. Customers must check local consumer regulations to determine which timeframe applies to their region.
Damaged or Incorrect Items
A customer who receives a damaged pair or a pair in the wrong size must send photographs to [email protected] within 48 hours of delivery. Hongkong Yuebao Technology Co., Limited reviews the photographs within 2 business days. An approved claim results in a replacement pair shipped at no charge to the customer, and Hongkong Yuebao Technology Co., Limited covers the return shipping cost for that specific shipment.
Contact for Shipping and Returns
All shipping questions and refund requests are handled at [email protected]. Customers may also call +852 9652 0542 during business hours. Written correspondence is sent to ROOM 63, 7/F, WAN LEE COMMERCIAL BUILDING 7-9 AUSTIN ROAD TSIM SHA TSUI KOWLOON. Hongkong Yuebao Technology Co., Limited answers every message within 2 business days.